What I love about Southwest: Being able to choose your own seat. (And direct flights from Salt Lake to Baltimore.)
What I don't love about Southwest: Having to get up early 24 hours before your flight to make sure you print off A-group boarding passes.
This morning, I made it to my office by 7:10, 24 hours before our flight to Baltimore. I was talking with my mom on the phone as I booted up my computer and pulled up ticket confirmations for Murray, The Boy, El Senor, and me. Of course, it was still slightly before 7:10, so I had to wait till exactly 7:10 to press the check-in button on each individual screen. As soon as it was 7:10, I pressed those buttons!
Then my mom asked me which boarding passes I got---apparently they number them in the order they are claimed. I looked at my printouts and saw my numbers: 1, 2, 3, 4!
What I love about Southwest: Knowing exactly how bad you beat out everyone else for the good tickets.
(Of course, if we didn't get A passes, there was always Plan B. Seriously. Read this. You won't be disappointed.)